Why Did I Get an Error Message Entering My Billing Info?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue). If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button ONCE to avoid multiple authorizations.

If you continue to receive error messages, please contact customer care at:

[email protected]

How Can I Cancel or Change My Order?

We are unable to cancel orders once placed. If you need to make a quantity modification, please email us immediately at: [email protected] .  We generally process orders in stock immediately, and once our warehouse has processed your order, we won’t be able to make any changes. Orders take 1 to 5 days to ship, you will receive an email with your tracking information from Paypal as soon as we ship your order.  PLEASE check your email that you used during checkout, also check you SPAM FOLDER!!!!

Issues With Your Order?

Check your order as soon as you receive shipment.  We are not responsible for any order issues 5 days after delivery date on tracking information.  Our products are perishable and safety of our customers is important.

Can I Add Another Item to An Already Placed Order?

Unfortunately we might not be able to add items to an existing order.  If you email us within the hour of placing order, we can try to make changes to your order, we can’t guarantee this service as we get extremely busy.  If we are able and receive the email within the hour, we will email you to confirm the modifications you’ve requested.

I have concerns shopping and entering payment online…..

We want you to be able to shop at alkalineluxe.com with complete confidence. Our website is SSL protected!!!  If for any reason you feel uncomfortable shopping with us online, we invite you to email us at:  [email protected] . leave your contact information and a sales consultant will contact you as soon as possible.  Alklaine Luxe doesn’t see or hold any of your card info, the transaction is processed through paypal!

What if I entered my shipping information incorrectly or missing information?

Alkaline Luxe sends all orders to the shipping address provided by the customer. Alkaline Luxe accounts and Pay Pal accounts offer the customer the opportunity to update or change the shipping address prior to completing the order online. If the customer does not properly update the shipping address before completing the order Alkaline Luxe must be immediately emailed to see if the information can be corrected.  We take pride in preparing orders to ship to our customers as quickly as possible, so please notify us as soon as possible for corrections to be made. We will do our best to fulfill your request and change the address. If we are unable to reach our emails before processing your orders, we do not take responsibility for the incorrect information. email us at:  [email protected] , leave your contact information and a sales consultant will contact you as soon as possible.  Alkaline Luxe holds no liability for any shipping and delivery service issues such as: stolen mail, delivered to wrong address, customer inputting incorrect mailing address, etc…  Once shipment is received by delivery service company (USPS, FedEx, UPS, etc.) and we receive a tracking # confirmation, Alkaline Luxe is no longer responsible for any damages to the products, packages, lost or stolen shipments from mailboxes or address drop-offs. At that time, it is out of our reach and we ask you to please contact the delivery service company and provide your tracking number for further assistance.  Please do not make any purchases from www.alkalineliuxe.com if you believe your shipping address is at risk of delivery issues or if you do not agree with our policy.  IMPORTANT: If you decide to open a case with PayPal claiming that you did not receive your package, we will send proof to PayPal that will include Tracking # and proof of delivery along with this policy on our website.

Why didn’t I receive my confirmation email?

First, please check your Spam account as our emails occasionally end up there if you have security and restrictions. If you still have not received your confirmation email, it may be due to a spelling mistake when inputting your email address in to your order. If when placing your order, you received the message saying, ” Thank You For Your alkalineluxe.com Order,” then we did receive your order. Please contact our customer service team with your confirmation number and they will be able to assist in remedying any issues with your confirmation email. [email protected]

What is Alkaline Luxe’ Commitment and  Promise to Their Customers:

Alkaline Luxe believes in offering the best value to our customers for their herbal purchases.  We directly source our products from manufactures, wholesalers/companies and farmers that carry high quality herbs and products from around the world.  We also stand behind our products’ quality and the companies and farmers that manufacture them.  I know it’s easy to make a claim that you’re committed to something; but we deliver on our commitments.

HEALTH IS WEALTH, and we are on this path together

What is Alkaline Luxe’ Purchasing Expertise Consist of?

Our quality begins with the knowledge and experience of our raw material suppliers from around the world. We purchase herbs and spices from domestic growers and also import them from over 20 countries via our wholesalers and small businesses. Quality purchasing ensures that the integrity of our products is consistent and the finest quality available. Alkaline Luxe deals with botanical and herb experts who work closely with the quality control requirements, before and after the products arrive, to continually monitor the materials. We review suppliers yearly to assure they meet our GMP requirements.

What is there a Propositions 65 warning on Alkaline Luxe website?

Proposition 65 label is mandated by the state of California with any products that are Wild Crafted grown.  Products which are wild crafted might be grown organically, however, they will not have the same potency as the amazingly ethically wild crafts produced by nature itself.  So we definitely use organic on most every ingredients, we also keep ethically wild crafted herbs since nature knows best!

“WARNING: Consuming this product can expose you to lead, which is known to the State of California to cause birth defects or other reproductive harm.  For more information go to www.P65Warnings.ca.gov/food”

Are Alkaline Luxe products safe to use while pregnant, breast feeding, taking prescription medications prescribed by my doctor and/or suffer from sever illnesses?

As California has requires laws for companies to follow and to post important disclaimers and information, here’s a few more:

Warning: Keep all products out of reach of children.  Our products are not to be used during pregnancy and or breastfeeding.   Do not use products if you are allergic to any ingredients.  If you feel you are sensitive or allergic to any ingredients, stop use immediately and seek medical help.  Please seek medical advice if you are currently taking prescription medication, other supplements and/or before starting any supplements.  We do not suggest to stop any of your prescription medications.  We are not doctors and do not give advice as such.

*These statements have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure, or prevent any disease.

We follow FDA laws and regulations please visit FDA’s website for more information:

https://www.fda.gov/

M.D DISCLAIMER

WE ARE NOT MEDICAL DOCTORS: therefore, we do not diagnose illness or prescribe pharmaceuticals. We are nutritional consultants and make suggestions relating to nutrition. None of the information offered on our website is intended to replace any program(s) and/or medications that your medical doctor has prescribed for you.  Make sure you speak to your health care provider before starting any supplements.

All content found on the alkalineluxe.com website, including: text, images, audio, or other formats were created for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately. Alkaline Luxe does not recommend or endorse any specific tests you may require, physicians, products, procedures, opinions, or other information that may be mentioned on alkalineluxe.com. Reliance on any information provided by alkalineluxe.com, Alkaline employees, contracted writers, or medical professionals presenting content for publication to Alkaline Luxe is solely at your own risk.

The Site may contain health- or medical-related materials or discussions regarding sexually explicit disease states. If you find these materials offensive, you may not want to use our Site. The Site and its Content are provided on an “as is” basis.

Links to educational content not created by Alkaline Luxe are taken at your own risk. Alkaline Luxe is not responsible for the claims of external websites and education companies.

The conversations, advice, correspondence or other communications on or because of this website DO NOT constitute a doctor-patient relationship and DO NOT take the place of medical advice from your or any physician. Use of this website or anything written here IS NOT a medical relationship of any kind and you STILL NEED to talk to a doctor whom you trust.

When purchasing our products, you are aware and agree with our disclaimers on www.alkalineluxe.com

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